Support

How can we help?

Need help with the IVY Academic Network mobile app, our website, or admissions? Our support team is here to help. Get in touch using the details below and we will get back to you as soon as possible.

Contact Support

Email: it.support@rootsivy.edu.pk
Phone: 051-111-111-489 (IVY)

We aim to reply to all emails within 2 working days.

Reporting a Problem with the App

To help us fix the problem quickly, please include the following in your email:

Your name and the email address or phone number you use with IVY.
Your device model (for example, iPhone 15) and iOS version.
The App version, which you can find in your device settings or the App Store.
A short description of the problem and the steps that led to it.
Screenshots, if possible.

Frequently Asked Questions

How do I find out about admissions?
Visit our Contact us page to request a call back from our admissions team, or call 051-111-111-489.

I can’t sign in or I forgot my password. What should I do?
Email it.support@rootsivy.edu.pk from the email address linked to your account and our team will help you regain access.

How do I delete my account or personal data?
Email it.support@rootsivy.edu.pk with the subject line “Data Deletion Request”. Full details are in section 9 of our Privacy Policy.

How do I stop notifications?
You can turn off notifications for the App at any time in your device’s Settings, under Notifications.

Privacy

To learn how we collect, use and protect your information, please read our Privacy Policy.

Quick Links

Our Department

111-489-111

+92-345-111 1098

Roots IVY offers a top-tier education from early years to college, prioritizing quality instruction and independent learning. Committed to pioneering education in Pakistan, it forges diverse partnerships for unique learner paths. Globally oriented and innovative, Roots IVY shapes change agents with the capacity for positive global impact.

We Are IVY